Last updated : 2026-10-14

Deleting your data

Last updated: 14 October 2026.

You can request the deletion of data about you processed by this Tizi instance (messages, conversations, posts, statistics, notes) in three ways.

1. From Facebook or Instagram (Meta procedure)

If you interacted with a Facebook Page, an Instagram account or a WhatsApp Business number connected to Tizi, you can use Meta's deletion procedure:

1. Open your Facebook Settings → Apps and Websites (or, on Instagram, Settings → Security → Apps and Websites).
2. Find the Customer's app connected to Tizi and choose Remove.
3. Meta automatically sends us a deletion request. You then receive a confirmation code and a tracking link; the deletion is processed within 30 days.

You can follow progress on the tracking page: /data-deletion/status/<confirmation code>.

2. By e-mail

Write to contact@izemx.com (or to the Customer operating this instance) stating the platform and the identifier used (WhatsApp number, Telegram, Instagram or Facebook username). We answer within one month.

3. From the console (Tizi Console users)

An administrator can delete a console user or disconnect a social network account: tokens are erased immediately and related data is deleted within 30 days.

What gets deleted

Conversations and messages, imported posts, statistics, notes and labels, uploaded media linked to the account. The audit log keeps a technical trace of the request (confirmation code, date, state) without personal content, for 12 months, as proof of processing.